Carlos Boquin lived in the US for 30 years; he was raised as a North American and thought as a North American. To Boquin Hondurans now relate more to the North American culture and lifestyle than previously. “They have assimilated…

By Patrick Haller When StarTek was looking for a second Latin American locale after Costa Rica, they determined that Honduras was the right fit. Searching for agents that have “the heart for customer service,” are fully bilingual, have the ability…

By Marnely Rodriguez Rooting from the Mayan and Garifuna cultures, Honduran Gastronomy has evolved to modern techniques, all while using the authentic ingredients that are deeply rooted in their culture. Ingredients such as corn, which is one of the main…

Source: ICMI This week we saw some good discussions and presentations (at the recent ACCE, conference ) around social customer service, but one of the questions we got most was “What are the best practices for social media in the…

By Peter Ryan As the potential options for Nearshore delivery to the US continue to increase, Ovum notes with interest the slow but steady emergence of Honduras as a viable location for BPO delivery. Although arguably not a country on…

By Patrick Haller In the U.S., executives are making decisions about Latin America based on emotions and not fact… in India, customers are now looking for something different… in the Philippines, wage pressures…. in Egypt, “superior” English skills… Western Europe,…

By Luke Bujarski When NSAM reported on the scramble to buy up India’s captives back in November of 2009, we didn’t expect to see the conversation come full circle to the Nearshore. We now look at Central America and its transition…

Central America countries are getting serious about cross-border promotion unification through the formation of a new group designed to promote the region as a contiguous block. The group, tentatively named, Network of Investment Promotion Agencies of Central America, has established…

The Nearshore Business and Investment Forum attracted local and multinational visitors to San Pedro Sula last week. “Untapped” is one of the first words you might use to describe the Honduras BPO/ call center industry. This is a country that…

By Tarun George It’s on the minds of virtually every buyer who has long-term visions of outsourcing to Latin America – will there be enough qualified people to go around?  This is acutely true when we consider the contact center…

By Kirk Laughlin Pursuing new lower cost sourcing destinations is a prudent move for outsourcing customers trying to beat back recent currency volatility and continue exploiting cost arbitrage, advises an Everest Research Institute analyst. “As companies are starting to expand,…

By Tarun George The Dominican Republic-Central American Free trade Agreement (DR-CAFTA) remains a controversial treaty five years after its contentious passage, yet many experts believe that the agreement is only just beginning to show its real impact. CAFTA-DR forms one…

By Kirk Laughlin, Editorial Director I wonder what it would feel like if educated people I met in nearby countries in this Hemisphere had no recognition of New England, the place where I was born and grew up. How would…

By Kirk Laughlin, Editorial Director Nearshore Americas is spending several days on the ground this week in Honduras for a couple of very good reasons which I will be talking about and exploring on some interesting videos over the course…

Human capital pros at Dell, Stream, StarTek and Matryzel point to cultural savviness, independence and team-building skills as essential By Dennis Barker Searching for the ideal country manager is the kind of thing that can keep you awake at night….

“Zero Variance is the industry’s largest dedicated provider of quality, compliance, and performance assurance services. As a Virginia corporation with Operational Headquarters in Minnesota US and Córdoba Argentina, Zero Variance wanted to open new horizons to continue expanding and developing its…

“StarTek was honored to be the first Global Business Process Outsourcing company to open in Honduras. Altia Business Park played a vital role in our decision to come to San Pedro Sula. The infrastructure of the park was complete and…

Source: Mercados &  Tendencias The economic crisis has obligated developed nations to outsource the elaboration of their products and services, to minimize costs, opening the opportunity to new business, especially in developing nations like Honduras. The “third party” of services…

Honduras finalized in early August a Free Trade Agreement with Canada, capping several months of bi-lateral negotiations between the two countries. The formalization of the Association Agreement with the European Union (EU) was also completed in recent weeks. Prime Minister…

Honduras has increased five points of its competitiveness index according to the Global Competitiveness Report by the World Economic Forum. “The report states that in America, only Honduras (86) reached the rate of 3.98%, climbing five places its competitiveness compared…

Unosquare LLC, with operations in Guadalajara, Mexico and Portland, Oregon, today announced a collocation and business partnership with KM2 Solutions in San Pedro Sula, Honduras. Through its established location inside the world class Altia Business Park, KM2 Solutions will provide…

By Patrick Haller In the U.S., executives are making decisions about Latin America based on emotions and not fact… in India, customers are now looking for something different… in the Philippines, wage pressures…. in Egypt, “superior” English skills… Western Europe,…

Source: MarketWatch/Business Wire DENVER — StarTek, a leading provider of business process outsourcing services, announced today the signing of a lease for a new contact center in San Pedro Sula, Honduras. The center is expected to open late in the…

Atlanta, Georgia – KM2 Solutions LLC, a leading provider of Near Shore BPO services today announced the opening of a new Contact Center in The Altia Business and Technology Park located in San Pedro Sula, Honduras. Plans to develop operations…

Source: PRNewswire CAMBRIDGE, Mass. — Despite a highly penetrated mobile market, operators in Honduras will see opportunities in increasing data usage along with the expected migration from basic handsets to text-friendly devices and smartphones, according to a new report from…

Source: CentralAmericaData The Government of Honduras announced an aggressive plan for legal reform and a campaign to promote the country as an investment destination. With the launch of web portal “Honduras is open for business” and a video of a…

SOURCE: Buenos Aires Herald The Organization of American States (OAS) chief José Miguel Insulza, said that the violence in some Latin American countries with high homicide rates can be compared to an “epidemic.” During an open class that Insulza gave…

source: Terra.com Honduras’ Deputy Foreign Minister Alden Rivera announced that former United States president Bill Clinton and Mexican businessman Carlos Slim will travel to Honduras on November 4-5, 2010 to help encourage private investment. Honduras is among the most severe…

SOURCE: Reuters WASHINGTON (Reuters) – The U.S. government said on Thursday it was time for Honduras to be readmitted to the Organization of American States, which suspended the Central American nation after a coup last year. The creation this week…